Refund policy

We work hard to provide consistent, quality prints for our customers, however, if you're unhappy with the product you receive, please follow these instructions to return/receive a new product:

Email us at Orders@printpresswear.com.au

Including the following information in your email: 
The date of your purchase
Your order number
What you would like to return
Why you want to return it
A photo highlighting the fault/damage

Once we have received this email we will organise a replacement/refund for you if the order meets our user agreement/return policy. You may have to return the product back to PRINT PRESS WEAR .

What Can Be Returned
Only items that are faulty, damaged or have a faulty print may be returned. Once an order has been placed using our online system, it's immediately added to our production queue,
and we can't edit or cancel it once it's been placed. No returns are accepted after 14 days of your order being received. We do not accept items that have noticeable wear or makeup stains.
We do not refund BYO or supplied garments, supplying garments to us is done at your own risk. Returns must also comply with our user agreement.

We do not refund or exchange for change of mind, errors in approved proofs, errors from non 'print-ready' artwork, shipping or supplier stock delays or if the customer chooses the wrong garment size.
considered faulty. Proof approval is important, and paying for an order is considered approval of the supplied proof.

Clients must ensure that the artwork, quantity and shipping address is correct before payment is made. We do not accept returns for errors made by any of our couriers when we have dispatched to the
correct address by the due date.

Please note: Once an order has been paid for and placed, we cannot edit or cancel an order, and is subject to stock availability.

If you wish to cancel an order you have placed with us for any reason, we do charge a cancellation or restocking fee from $35.00 per order. This is to cover the costs of the safe return of the garments in your order to the original supplier, as orders are automatically placed in our system once each order is paid for, and to keep the loop of waste tees to zero.