We work hard to provide consistent, quality prints for our customers, however, if you're unhappy with the product you receive, please follow these instructions to return/receive a new product:

Email us at Orders@printpresswear.com.au

The date of your purchase
Your order number
What you would like to return
Why you want to return it
A photo highlighting the fault/damage
Once we have received this email we will organise a replacement/refund for you if the order meets our user agreement/return policy. You may have to return the product back to PRINT PRESS WEAR .



What Can Be Returned
Only items that are faulty, damaged or have a faulty print may be returned. Once an order has been placed using our online system, it's immediately added to our production queue,
and we can't edit or cancel it once it's been placed. No returns are accepted after 14 days of your order being received. We do not accept items that have noticeable wear or makeup stains.
We do not refund BYO or supplied garments, supplying garments to us is done at your own risk. Returns must also comply with our user agreement.


We do not refund or exchange for change of mind, errors in approved proofs, errors from non 'print-ready' artwork, shipping or supplier stock delays or if the customer chooses the wrong garment size.
considered faulty. Proof approval is important, and paying for an order is considered approval of the supplied proof.

Clients must ensure that the artwork, quantity and shipping address is correct before payment is made. We do not accept returns for errors made by any of our couriers when we have dispatched to the
correct address by the due date.


Please note: Once an order has been paid for and placed, we cannot edit or cancel an order, and is subject to stock availability --

If you wish to cancel an order you have placed with us for any reason, we do charge a cancellation or restocking fee from $35.00 per order. This is to cover the costs of the safe return of
the garments in your order to the original supplier, as orders are automatically placed in our system once each order is paid for, and to keep the loop of waste tees to zero.



Delivery Timeframes
The nature of print is that our processing, production and postage timeframes can vary, though we do our best to ensure the quickest turnaround on each order. In the unlikely event that there
is an error due to the couriers that we use (Australia Post, Startrack) we cannot take responsibility, however, we may offer a partial refund on the order. If you order with express shipping and
your location is rural, international or not covered by the Australia Post National Express Post Network, then we cannot take responsibility for shipping timeframes.

Please contact us so we can look after you, well before you place your order and your due date. We want you to receive your garments on time and are only a phone call or an email away.



BYO & Supplied Garments
BYO supplied garments & apparel are supplied at the customer’s risk.

Please remember that if a print or production error occurs on BYO apparel, replacement items cannot be sourced by us & will not be reimbursed. If you have concerns regarding BYO apparel,
it is suggested that you either supply extra garments for testing purposes, or instead choose items from available product range.


Washing Instructions
Cold water
Gentle cycle
Wash inside-out
Do not tumble dry
Dry in shade
Garments will not shrink if the correct washing guidelines on the t-shirt labels are followed; if you believe the garment was washed correctly please send us an email following our return instructions.



NOTE: ONLINE ORDERS OR ORDERS WHERE YOU UPLOAD YOUR OWN ARTWORK

PRINT PRESS WEAR takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

Spelling, punctuation or grammatical errors made by the customer.
Mistakes that the client has approved after being sent a proof (if applicable)
If the artwork you as a client upload is low quality and results in a poor print
difference in design printing colours & size
difference in the actual garment colours
Errors in user-selected options such as product type or size. *Please use our size guide for measurements in each product description*
Garment shrinkage in wash
Courier delivery timeframes
All orders placed over the phone, email or in-person are subject to the same return procedure and also the Proof Approval Disclaimer. Verbal agreement, payment of an invoice or emailing a reply
with approval constitutes authority to proceed. Clients are requested to check thoroughly before approving.

We have taken the utmost care printing your artwork, however, we are not liable for client error. Due to the production process, colours, position, size & scale are indicative only.

PRINT PRESS WEAR values the users of our website . Your privacy and trust are very important to us. We recognize that you may be concerned about our collection, use, and disclosure of the personally identifiable information ("Personal Information") that we collect when you use the Website and the services offered on the Website
(. This Privacy Policy describes the information that we collect from you, how we collect this information, and what we do with it after we collect it. By using the Website you are accepting the practices described in this Privacy Policy. Our policy and security is authorised and managed by deconetwork.com

If you have any questions or comments regarding this Privacy Policy, please contact us at renee@printpresswear.com.au.


Does PRINT PRESS WEAR Ever Make Changes to its Privacy Policy?

We may make changes to the Privacy Policy from time to time. We will notify you of any changes by sending you an email, posting a notice on the home page of the Website, or posting a notice in your account when you first login after we have made changes. If you receive notification of a change in our
Privacy Policy, you must review the new Privacy Policy carefully to make sure you understand our practices and procedures. You may not be able to receive notices from us if your cookies are not set to accept and/or are disabled.


What Types of Information Does PRINT PRESS WEAR Collect?

Personal Information. We collect Personal Information that you provide to us, such as your name, mailing address, phone number, email address, credit card number, and financial information.

Non-Personal Information. We also collect non-personal information from you, such as your browser type, the URL of the previous website you visited, your ISP, operating system, and your Internet protocol (IP) Address Non-Personal Information cannot be easily used to personally identify you.


How and When Does PRINT PRESS WEAR Collect This Information?

Providing Information to Us. We collect Personal Information from you when you provide it to us. For example, if you purchase a product sold through an affiliate, we may collect your name, mailing address, telephone number, credit card number, and email address. If you create an account, we may collect your name, tax identification number, mailing address,
email address, and other information that we request during the registration process, and any information that you provide to PRINT PRESS WEAR . If you sign up to receive a newsletter, we will collect your email address.

Communications With Us. If you communicate with us regarding the Website or the System, we will collect any information that you provide to us in any such communication.

Analytic and Reporting Technologies. Like the operators of most websites, we use analytic and reporting technologies to record Non-Personal Information such as Internet domain and host names, Internet protocol (IP) addresses, browser software, operating system types, click stream patterns, and the dates and times that the Website and the System are accessed.
We also contract with several online partners to help manage, monitor and optimise our Website and the System and to help us measure the effectiveness of our advertising, communications and how visitors use the Website. To do this, we may use web beacons and cookies.


How Does PRINT PRESS WEAR Use My Information?

Personal Information. We use Personal Information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving the Website, fulfilling requests for information, producing and shipping the products that you order, and providing customer support. For example, if you create an Account, we will use the information that you
provide us to communicate with you and pay you any commissions that you earn. Similarly, if you sign up to receive a The Print Bar newsletter, we will use the email address you provide to send you the newsletters.

Non-Personal Information. We use Non-Personal Information to track the use of the Website and the System and for other internal purposes, such as providing, maintaining, evaluating, and improving the Website.


When Will PRINT PRESS WEAR share My Information to Third Parties?

Disclosure to Successors. We will not disclose Personal Information to any other company.

Disclosure to Unaffiliated Third Parties. We will not disclose your Personal Information to unaffiliated third parties.

Disclosure to Third Party Service Providers and Online Partners. We will not disclose your details to various third parties except Pay Pal who accepts our payments.

Disclosure to Affiliates. We do not disclose your details to any of our affiliates execept our couriers.

Disclosure of Non-Personal Information. We will not disclose Non-Personal Information either to any third party.


What About Cookies and Web Beacons?

A cookie is a small file placed on the hard drive of your computer. Most websites use cookies. We use cookies to track your use of the Website and the System, provide you with a more personalized user experience, and to allow you to login and begin use of the Website automatically when you visit the Website. A web beacon is an often-transparent graphic image,
usually no larger than a 1x1 pixel that is placed on a web page or in an e-mail that is used to monitor the behaviour of the user visiting the Website or receiving the e-mail. Cookies and web beacons used by The Print Bar and our online partners are not linked to Personal Information. Some of our Shopkeepers may use cookies or web beacons on our Website.
We have no access to or control over these cookies and web beacons. This Privacy Policy covers the use of cookies and web beacons by The Print Bar and our online partners only and does not cover the use of cookies or web beacons by any other third party.


Does PRINT PRESS WEAR Protect My Personal Information?

Personal Information. Whenever we obtain your Personal Information, we use commercially reasonable efforts to protect it from unauthorized access or disclosure. We have in place strong methods to protect your information but we assume no liability for any disclosure of data due to errors in transmission,
unauthorized third party access or other acts of third parties, or acts or omissions beyond our reasonable control.

Website Content. We are not responsible for the actions of others. Therefore, you should use care in communicating with other users and only disclose your Personal Information to other users that you know to be trustworthy. You should not assume that your content will be kept private.


How Can I Review and Make Changes to My Personal Information?

You can obtain a copy of and request that we correct errors in your Personal Information by emailing us at sales@theprintbar.com. For your protection, you will be required to provide proof of your identity to obtain a copy of your Personal Information. If your Personal Information changes or if you no longer want to use the
PRINT PRESS WEAR Services, you may correct, update or deactivate your Personal Information and/or your account through the account management screen. If you would like to deactivate or terminate your account you can also contact our Customer Service.



Security

The security of your Personal Information is important to us. When you enter sensitive information such as a credit card number and/or social security number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the
Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Does This Privacy Policy Apply When I Access Third Party Websites?

You may be able to access third party websites directly from the Website. This Privacy Policy does not apply when you access third party websites. We cannot control how third parties may use Personal Information you disclose to them, so you should carefully review the privacy policy of any third party website you
visit before using it or disclosing your Personal Information to its provider.

What About Children's Privacy?

Under Thirteen. The Website and the System are intended for users aged 13 and older only. Accordingly, we will not knowingly collect or use any Personal Information from children that we know to be under the age of 13. In addition, we will delete any information in our database that we know originates from a child under the age of 13.
Thirteen to Seventeen. Prospective users between the ages of 13 and 17 can only use the Website under their parent's or legal guardian's supervision. If you are between the ages of 13 and 17, you, your parent, or your legal guardian may request that we deactivate any of your Personal Information in our database and/or opt-out from receiving communications from us.
If you wish to do so, please contact us at sales@theprintbar.com

Can I Opt-Out From Receiving Communications From The Print Bar?

We provide you the opportunity to opt-out of having your Personal Information used for certain purposes. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form. If you no longer wish to receive our newsletters and promotional communications,
you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at sales@theprintbar.com. We also offer you an opportunity to opt-out of certain communications through the account management screen. If you need assistance you may contact us at sales@theprintbar.com. If we disclose your
Personal Information to a third party in a manner that is not set forth in this Privacy Policy you will be notified so that you can make an informed choice about sharing your Personal Information with that third party.

Shipping & Production Information

Production Timeframes

Same Day Production (1 day + shipping) - Items from our Same Day Category are dispatched from 4:30pm the same day you place your order. The cut off time for same day production is 11am Monday to Friday.

Standard Print Production (14 days+ shipping) - If you need something printed and dispatched urgently, we recommend using our Same Day service instead (items MUST have "(Same Day)" in their description for this service).
 

Shipping TimeframesRegular Australia Post (production time + Standard Shipping) - $10 for the first item, then 0.25c per extra item. A tracking number is emailed once dispatched.

Express Australia Post (production time + Express Shipping) - $15 for the first item, then $1 extra per item after that. Express post is typically overnight unless you live in a rural location.

International (production time + International Shipping) - Starting from $15+ delivery. A tracking number is emailed once dispatched. *International shipping is all over the place in this Covid era, with some countries unable to be shipped to, and others taking up to 40 days or more. For more info, please click here.

Pick Up - You'll receive an email as soon as your order is ready. And pick up is from Shop 1/ 261 Flinders Street Townsville , QLD 4814

PLEASE NOTE: Adding EXPRESS SHIPPING to your order does not affect the production time for your order; Standard production times apply.

PRINT PRESS WEAR stands behinds the quality of its products and service. If you are not satisfied with your purchase from us, simply contact Customer Care within 14 days from the date of your purchase and subject to the following criteria (& our return policy) we will refund the full price of the product in question, excluding postage and processing costs.

PRINT PRESS WEAR products are made-to-order with the best quality materials possible using our state-of-the-art digital printing equipment.

PRINT PRESS WEAR takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

• Spelling, punctuation or grammatical errors made by the customer.
• Inferior quality, blurry or low-resolution of uploaded images.
• 10% difference in design printing colours & size
• 10% difference in the actual garment colours
• Design errors introduced by the customer in the design creation process
• Errors on proofs that have been approved either in writing or by paying to confirm an order
• The image uploaded on the system by you is not the image you want printed, or if you want to change your artwork after placing your order.
• Errors in user-selected options such as product type or size.
• Garment shrinkage in wash
• Courier delivery timeframes when Print Bar has dispatched to the correct address before the due date

*Please examine your designs carefully and correct any mistakes prior to placing your order.

*Garment colours are represented accurately by the product colour boxes below the image. Dark coloured and black garments may appear 15% brighter on the t shirt design online application to make positioning easier so please refer to the product colour boxes below the image for design accuracy.

*In an effort to keep costs down and pass substantial savings along to our customers, The Print Bar does not proof documents created by its customers prior to processing.

Proof approval is important and written approval is required before we can print a job. Payment of a job also constitutes approval. Clients must ensure that the artwork, qty and shipping address is correct before payment is made.

*If you want to make a change to your design do not upload your design. In this instance contact orders@printpresswear.com.au or call 0427 559 260 and we will supply you with a graphic to upload subject to our artwork fees.